aaThemes
Support

Real, responsive support from the aThemes team.

Pro customers typically receive a response within one business day. Free users get community support through the WordPress.org support forums.

Pro support

Pro customers

Open a support ticket from your aThemes account dashboard with your license key, site URL, and steps to reproduce.

  • ✓ Email-based ticket support
  • ✓ Typical response time: 1 business day
  • ✓ Direct access to senior engineers for complex issues
  • ✓ Updates and security patches included
Open a ticket →
Free / community

Free-version users

Use the WordPress.org support forum for your theme or plugin, or browse our docs first.

  • ✓ WordPress.org support forums for Sydney, Botiga, Merchant
  • ✓ Documentation library at /docs/
  • ✓ Community-moderated; aThemes staff participate when bandwidth allows
  • ✓ Upgrade to Pro any time for direct ticket support
Browse docs →
Before you open a ticket

Help us help you faster

The fastest support tickets to resolve include:

  • Your license key (Pro customers).
  • The URL of the affected site.
  • The exact steps to reproduce the issue — what you clicked, what you expected, what happened.
  • A screenshot or short screen recording, especially for visual or layout issues.
  • Your active theme and plugin list — many issues are plugin conflicts that resolve quickly once isolated.
  • The WordPress, PHP, and theme/plugin versions you're running.

If you've already tried disabling other plugins to isolate the issue, let us know — that information speeds things up.

Still stuck?

Reach out and we'll work through it with you.

Open a Pro ticket → Contact us